Privacy Policy

1. Data Collection

At Skinsmonkey, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1.1 Personal Information We Collect

When you create an account or use our services, we may collect the following types of information:

• Account Information: Email address, username, password, and profile information
• Identity Verification Data: Name, date of birth, and government-issued ID information (when required for verification purposes)
• Transaction Information: Records of trades, purchases, sales, and other activities on our platform
• Payment Information: Payment method details, billing address, and transaction history
• Communication Data: Messages sent through our platform, support tickets, and other correspondence
• Device Information: IP address, browser type, device type, operating system, and other technical information

1.2 Information Collected Automatically

When you access or use our platform, we automatically collect certain information, including:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (hardware model, operating system)
• Location information (based on IP address)
• Usage patterns and preferences

2. How We Use Your Data

We use the information we collect for various purposes, including:

2.1 Essential Service Functions

• Providing and maintaining our platform and services
• Processing transactions and facilitating trades
• Verifying your identity and preventing fraud
• Resolving disputes and troubleshooting problems
• Responding to your inquiries and support requests

2.2 Service Improvement and Personalization

• Improving and optimizing our platform and user experience
• Personalizing content and recommendations
• Analyzing usage patterns and trends
• Developing new features and services

2.3 Communication and Marketing

• Sending service updates, security alerts, and administrative messages
• Providing information about new features, promotions, and events (with your consent)
• Conducting surveys and collecting feedback

2.4 Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Enforcing our Terms and Conditions
• Detecting and preventing fraudulent or illegal activities
• Protecting the security and integrity of our platform

3. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

3.1 Access and Information

You have the right to access and receive information about the personal data we hold about you, how we use it, and who we share it with.

3.2 Correction and Update

You can correct or update your personal information at any time by accessing your account settings or contacting our support team.

3.3 Deletion and Restriction

You may request the deletion of your personal data or restriction of its processing under certain circumstances.

3.4 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another service provider.

3.5 Objection

You can object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.

3.6 Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

3.7 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@skinsmonkey.com. We will respond to your request within 30 days.

4. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

For users in the European Union, please note that our EU representative can be contacted at eu-rep@skinsmonkey.com.

5. Cookie Policy

5.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us recognize your device and provide a better user experience, personalized content, and improved security.

5.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the functioning of our website and cannot be disabled. They include cookies for authentication, security, and basic platform functions.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
• Functionality Cookies: These cookies enable our website to remember your preferences and settings to enhance your experience.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and advertising more relevant to your interests.

5.3 Third-Party Cookies

We also use cookies from third-party services such as Google Analytics, Facebook Pixel, and other advertising partners. These cookies help us analyze user behavior, improve our marketing efforts, and provide personalized experiences.

5.4 Managing Cookies

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.

5.5 Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept, customize, or reject cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.